PERILAKU BIROKRAT DALAM PELAYANAN PUBLIK (STUDI KASUS PADA BADAN PERIZINAN TERPADU DAN PENANAMAN MODAL KOTA PAREPARE)

Abstrak

The aim of the research is to determine the characteristics of Individuals and Bureaucracy in Public Services at the Integrated Licensing and Capital Investment Agency of Parepare City. The research method used by the author is a qualitative descriptive research method, referring to Miftha Thoha’s concept of bureaucratic behavior which divides behavior into two dimensions, namely individual characteristics whose indicators contain abilities, needs, beliefs, experiences and hopes and bureaucratic characteristics whose indicators contain hierarchy, tasks, authority, responsibility, reward system and control system. Based on the results of the analysis of bureaucratic behavior at the Integrated Licensing and Investment Agency, it shows that overall the service provided by the organizers is quite good, and in terms of individual characteristics and bureaucratic characteristics it is also quite good. The public can directly assess the government’s performance based on the services they receive, both directly and indirectly. Public service personnel, from the highest to the lowest structural positions, even service counter staff, have a big responsibility towards the public, and of course their attitude and behavior towards the public also determines their success towards the public as consumers of services. Reforms in bureaucratic behavior continue to be carried out, especially in dealing with service behavior where procedures are very complicated, tend to be convoluted, there is no certainty of consistent timing and inappropriate collection of illegal fees.